Thursday , 23 November 2017
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Twitter messes up, resets passwords of even uncompromised accounts

new-twitter-logoThe last few days were indeed praiseworthy for Twitter but that did not last long, as company today sent password reset mails to several users claiming their accounts were compromised, even though most of them were not.

Twitter has now apologized for the same on its status blog:

We’re committed to keeping Twitter a safe and open community. As part of that commitment, in instances when we believe an account may have been compromised, we reset the password and send an email letting the account owner know this has happened along with information about creating a new password. This is a routine part of our processes to protect our users.

In this case, we unintentionally reset passwords of a larger number of accounts, beyond those that we believed to have been compromised. We apologize for any inconvenience or confusion this may have caused.

TechCrunch was first to report about these emails and ironically it was actually also a victim of compromised account security as we spotted several spam tweets coming from its official Twitter account. You can see one in the image below, but the spam tweets have since been deleted from its account.techcrunch-spam-tweet

This popular blog noted in a post:

Keep your eyes peeled, Twitter users: Twitter is sending out emails to some of its users telling them it has reset their password and asking them to create a new one. If you can’t log into your account that may be why. Lots of users are affected judging by the amount of people tweeting about password problems.

If you are worried about the security of your Twitter account and have got an email such as the following, you should immediately change your Twitter password, although there are very less chances that your Twitter account would have been compromised. Someone has rightly said – better safe than sorry !.

Twitter believes that your account may have been compromised by a website or service not associated with Twitter. We’ve reset your password to prevent others from accessing your account.

You’ll need to create a new password for your Twitter account. You can select a new password at this link:
https://twitter.com/pw_rst/ XXXXXXXXX

As always, you can also request a new password from our password-resend page: https://twitter.com/account/resend_password

Please don’t reuse your old password and be sure to choose a strong password (such as one with a combination of letters, numbers, and symbols).

In general, be sure to:

Always check that your browser’s address bar is on a https://twitter.com website before entering your password. Phishing sites often look just like Twitter, so check the URL before entering your login information!
Avoid using websites or services that promise to get you lots of followers. These sites have been known to send spam updates and damage user accounts.
Review your approved connections on your Applications page at https://twitter.com/settings/applications. If you see any applications that you don’t recognize, click the Revoke Access button.
For more information, visit our help page for hacked or compromised accounts.

The Twitter Team

About Gaurav Shukla

Gaurav Shukla is the editor of Byte Gyan as well as popular Indian Android blog AndroidOS.in. A journalism post-grad from AJK MCRC, he has worked with organizations like Encyclopaedia Britannica, Info Edge, Free Press Journal, Webdunia & NDTV in the past.

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